The only reason why I’m adding an extra star in this review is for the conditioning treatment. I walked out of Zazu regretting giving it a chance. I’m used to going to expensive salons to get my hair done and don’t have a problem paying a little more than average but for my experience, I knew I was being overcharged. Some of my ends had a nice curl while the other ends had a wave. She took a hair straightener and went over my ends with it. After all she is a hair stylist so she must know what she’s talking about, right? Wrong. Reluctantly I stayed quiet and let her do her thing. She told me she was going to go over it with a curler. I like my hair to have a little volume in it so I asked her to blow dry it with a bit of a curl on the bottoms. When it came time for her to blow dry my hair, she burned me a few times. She gave me a nice trimming without taking much length off which is what I asked for. My hair stylist talked to me about my hair and listened to my needs. I have heard that there is a complimentary neck massage as well but I was not given one. She offered me a conditioning treatment for an additional charge. My hair stylist came to get me and immediately took me to the washing station. i waited for my hairstylist and was not offered any beverages while I was waiting. By this time, I was a little annoyed by the unprofessionalism that I had experienced. She later pointed me to another area where there were two receptionist who made me wait another 5 minutes. When I came in for my appointment, I was waiting for the receptionist for 10 minutes while she was on the phone.
A bit unprofessional for such a highly respectable salon but I still made an appointment. When she placed me off of hold, she did not say anything for a few minutes so I was able to hear everything that was being said in the salon. The receptionist put me on hold for 5 minutes. I called the morning of to place an appointment. I normally go to Mario Tricoci but my hair stylist left the state and I have yet to find a stylist who I am in love with to do my hair so I was open to trying out Zazu. One of my friends recommended Zazu to get my hair cut.
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